Shipping Policy
Shipping Policy of Magical Essence
Effective Date: 01/02/2023
Welcome to Magical Essence! We are committed to delivering our unique, custom-made products worldwide. Below you will find detailed information about our shipping processes and policies designed to help you understand what to expect when you order from our store.
Shipping Destinations
Magical Essence is proud to offer international shipping services that currently operate in over 100 countries worldwide. No matter where you are, you can buy from us!
Shipping Costs
Shipping costs vary depending on the destination and the shipping options you choose. Costs will be calculated and displayed at checkout, offering you the best possible rates based on your specific shipping location.
Processing Time
All orders are processed within 2-3 business days after your purchase. Please note, since our products are made to order, this time frame includes the production time required to create your custom items.
Estimated Delivery Times
- Domestic Deliveries: Typically, it takes about 4-5 business days for orders to be delivered.
- International Deliveries: Delivery times can vary significantly based on your location but generally fall within the 7-20 business day range.
Once your order is shipped, we will send you tracking information to the email address provided during checkout, so you can follow your order's journey to your doorstep.
Delays and Contact Information
Should your order not arrive within the estimated delivery window, please contact our support team for assistance at info@magical-essence.com. For orders not received within 60 days from the date of purchase, please reach out for a full refund.
Please note: Delays due to incorrect shipping details provided by the customer or missed parcel deliveries are not covered under our refund policy.
Returns and Refunds
We strive for 100% customer satisfaction. If you receive an item that is not as described or if it arrives defective, we will cover the return shipping cost and promptly replace the item.
- Return Eligibility: Items must be returned in their original packaging and condition, and the return must be initiated within 15 days from the delivery date.
Contact Us
For more information about our shipping practices or if you need help with your order, please contact us at info@magical-essence.com. We are here to help!